Responsible gambling
Responsible Gambling at Spy Casino
As a responsible online casino operator, we understand the importance of promoting safe and healthy gambling practices to our players. At Spy Casino, we are committed to providing a fun and fair gaming environment for all our customers.
Setting Limits
We encourage you to set limits on your deposits, losses, and session time to control your spending and play responsibly. You can set these limits yourself by contacting our customer support team or through the 'Responsible Gambling' section in your account settings.
- Deposit Limits: Set a daily, weekly, or monthly limit on your deposits.
- Loss Limits: Limit the amount you are willing to lose within a specified time period.
- Session Time Limits: Control how long you spend playing games at one sitting.
Self-Exclusion
If you feel that your gambling is becoming problematic, we encourage you to self-exclude from our website. This will prevent you from accessing your account and limit your access to our services for a specified period of time.
- Contact our customer support team to request self-exclusion.
- You can choose to self-exclude for a minimum of 6 months or indefinitely.
- During this time, we recommend seeking help and guidance from responsible gambling organizations.
Responsible Gambling Tools
We provide a range of tools and resources to help you gamble responsibly:
- Reality Check: Our reality check feature reminds you how much time you have spent playing games and how much money you have won or lost.
- Time-Outs: If you feel like you are spending too much time gaming, our time-out feature allows you to take a break from our website for a specified period of time.
- Self-Exclusion: As mentioned earlier, self-exclusion prevents you from accessing your account and limits your access to our services.
Help and Resources
If you or someone you know is struggling with problem gambling, we encourage you to seek help and guidance from responsible gambling organizations:
- GamCare: A UK-based charity that provides confidential advice and support for anyone affected by problem gambling.
- GambleAware: A UK-based organization that works to reduce the harm caused by gambling through education, treatment, and support.
- GAMSTOP: The UK's national self-exclusion scheme, which allows you to exclude yourself from all online gambling operators in one step.
Our Commitment
At Spy Casino, we are committed to providing a safe and responsible gaming environment for all our customers. We strive to promote healthy gambling practices and support those who may be struggling with problem gambling.
If you have any questions or concerns about our responsible gambling policies or tools, please do not hesitate to contact our customer support team.